Experiences from my journey

I've been working on some companies for the past some years. Here's a timeline of my experiences.

2025

2025

Forage Virtual internship (Software Engineering)

Citi, Walmart USA, and Electronic Arts

Jun 2025

Coffee Shop
  • Develop and improve webite
  • Work with other teams to create new features
  • Build and improve software for Walmart’s systems
  • Test code and fix bugs to keep systems running smoothly.
  • Fix bugs and make sure the software runs smoothly for players.
  • Work with designers and other developers to build website features.

2022 - 2024

2022 - 2024

Head Barista

ASSKAHVE Coffee Shop, Jahra, Kuwait (On-site)

Nov 2022 - Dec 2024

Coffee Shop
  • Managed bar operations, ensuring drink quality and workspace cleanliness
  • Processed orders quickly and accurately
  • Delivered fast and friendly service to customers
  • Resolved customer complaints professionally
  • Maintained strong communication within the team
  • Provided effective solutions during busy hours or issues
  • Led the team with a positive and professional attitude

2021 - 2022

2021 - 2022

Store Manager

SINI COFFEE AND FRIENDS, Cinere (On-site)

Oct 2021 - July 2023

Coffee Shop
  • Manage store operations, including staff scheduling, service, and cleanliness.
  • Ensure all procedures are followed efficiently.
  • Address customer complaints professionally and effectively.
  • Maintain good communication and ensure the team works well together.
  • Provide effective solutions and keep the situation under control.
  • Lead the team with a positive and professional attitude.

2021

2021

Customer Service

Bank Jago, Jakarta (On-site)

Apr 2021 - Oct 2023

Coffee Shop

Customer Service in Inbound, outbound, Vkyc, and Sosta

  • Handle incoming and outgoing calls promptly and clearly.
  • Provide information and address customer requests efficiently.
  • Perform customer identity verification through video calls.
  • Explain the verification process in an easy-to-understand way.
  • Guide customers on how to use Bank Jago’s services.
  • Deliver information to customers clearly and professionally.
  • Resolve customer issues with quick and accurate solutions.

2020 - 2021

2020 - 2021

English Teacher

BAHASAKUINGGRIS AND INTERPEACE PARE, Kediri Jawa Timur (On-site)

Aug 2020 - May 2021

Coffee Shop
  • Deliver English lessons in a clear and simple manner.
  • Help students understand and master English concepts.
  • Provide clear feedback to help students improve their skills.
  • Provide solutions based on the difficulty level of the material to students need.

2019 - 2020

2019 - 2020

HBSR (Haji Business Sales Representative)

CIMB Niaga, Jakarta (On-site)

Oct 2019 - Feb 2020

Coffee Shop
  • Describe the Hajj procedures in detail to customer.
  • Respond to inquiries and concerns promptly and professionally.
  • Manage Hajj registration documents accurately and according to procedures.
  • Maintain customer relationships with a positive, helpful attitude, ensuring confidence in their decisions.