Experiences from my journey
I've been working on some companies for the past some years. Here's a timeline of my experiences.
2025
2025
Forage Virtual internship (Software Engineering)
Citi, Walmart USA, and Electronic Arts
Jun 2025

- Develop and improve webite
- Work with other teams to create new features
- Build and improve software for Walmart’s systems
- Test code and fix bugs to keep systems running smoothly.
- Fix bugs and make sure the software runs smoothly for players.
- Work with designers and other developers to build website features.
2022 - 2024
2022 - 2024
Head Barista
ASSKAHVE Coffee Shop, Jahra, Kuwait (On-site)
Nov 2022 - Dec 2024

- Managed bar operations, ensuring drink quality and workspace cleanliness
- Processed orders quickly and accurately
- Delivered fast and friendly service to customers
- Resolved customer complaints professionally
- Maintained strong communication within the team
- Provided effective solutions during busy hours or issues
- Led the team with a positive and professional attitude
2021 - 2022
2021 - 2022
Store Manager
SINI COFFEE AND FRIENDS, Cinere (On-site)
Oct 2021 - July 2023

- Manage store operations, including staff scheduling, service, and cleanliness.
- Ensure all procedures are followed efficiently.
- Address customer complaints professionally and effectively.
- Maintain good communication and ensure the team works well together.
- Provide effective solutions and keep the situation under control.
- Lead the team with a positive and professional attitude.
2021
2021
Customer Service
Bank Jago, Jakarta (On-site)
Apr 2021 - Oct 2023

Customer Service in Inbound, outbound, Vkyc, and Sosta
- Handle incoming and outgoing calls promptly and clearly.
- Provide information and address customer requests efficiently.
- Perform customer identity verification through video calls.
- Explain the verification process in an easy-to-understand way.
- Guide customers on how to use Bank Jago’s services.
- Deliver information to customers clearly and professionally.
- Resolve customer issues with quick and accurate solutions.
2020 - 2021
2020 - 2021
English Teacher
BAHASAKUINGGRIS AND INTERPEACE PARE, Kediri Jawa Timur (On-site)
Aug 2020 - May 2021

- Deliver English lessons in a clear and simple manner.
- Help students understand and master English concepts.
- Provide clear feedback to help students improve their skills.
- Provide solutions based on the difficulty level of the material to students need.
2019 - 2020
2019 - 2020
HBSR (Haji Business Sales Representative)
CIMB Niaga, Jakarta (On-site)
Oct 2019 - Feb 2020

- Describe the Hajj procedures in detail to customer.
- Respond to inquiries and concerns promptly and professionally.
- Manage Hajj registration documents accurately and according to procedures.
- Maintain customer relationships with a positive, helpful attitude, ensuring confidence in their decisions.